Car rental in
Schleswig-Holstein

During my recent rental experience at Sixt Rentals in Lübeck, I had a mix of positive and disappointing moments. The process of reserving a car and the vehicle itself were satisfactory, meeting my expectations. However, I couldn't help but notice a stark difference in how I was treated compared to local customers when dealing with the front desk employees. As a foreigner, I felt a sense of discomfort and unwelcome vibes during the interaction. It was evident that the employees were more friendly and accommodating to local customers, which left me feeling isolated and unimportant. I understand that cultural differences might influence customer service interactions, but it is essential for businesses to treat all their customers with respect and hospitality, regardless of their nationality. Despite the front desk experience, I had a smooth rental process, and the car was in excellent condition, which I appreciated. In sharing this feedback, I hope Sixt Rentals will take steps to improve their customer service, fostering a more inclusive environment for all customers. Ensuring equal treatment and a welcoming atmosphere will undoubtedly enhance the overall rental experience for everyone, regardless of where they come from.